Elevate performance by assessing, enabling and reviewing contribution.
Leadership is to watch the game and understand what needs to be GIVEN to the subordinate to lift performance. When the standard has not been met, the leader is to find out why. He or she must ensure:
• All means are provided, including systems, procedures, support, authority.
• All staff to have the ability to effectively deliver on the contributions required of them, both the how and the why.
Drive empowerment by decreasing control, and increasing accountability.
Empowerment means letting employees make their own decisions, but also ensuring they live with the consequences of their decisions.
Drive accountability by either punishing, warning, recognising or rewarding as appropriate. You only enable the will of people to contribute when you hold them accountable for the contribution they should be making.