What Is Organisational Excellence?

An organisation succeeds when it is good at making a valuable contribution to the market. Another way of expressing this idea is that an organisation succeeds when it is good at offering a valuable service to people. The question all organisations must face then is how to ensure that their service/contribution is valuable to people/the market. The first thing that must be in place for an organisation to offer a valuable service is that it must actually care about offering a valuable service. This is the key question then: does your organisation really care about the service it offers or does it care about something else? This question is actually a question about Intent. What is the Intent of the organisation?

The Intent of the organisation to serve its market is in fact the expression of the intent to serve or give in each individual within the organisation. Organisations don’t have Intents, people do. So, it is the aggregated intent of the people within the organisation that define the Intent of the organisation. And this is what we call the culture of the organisation. This is the most significant variable in organisation success, the culture of the organisation. As Peter Drucker says, culture eats strategy for breakfast.

Organisations can be designed and managed in such a way as to either enhance or frustrate this intent to serve in the individual. Anything from what the vision, mission and values of the organisation are, through to how financial information is reported to staff, how much bureaucracy there is, and what role support function play all affect this.

Organisational Excellence - Schuitema Group

Where we work when transforming Organisational Culture:


Systems, procedures, and structures


Leadership and functioning of hierarchy


Functional teams and peer collaboration


The individual themselves and their transformation


You have an organisation which is efficient with minimum breaucracy that enables people to be aligned to and make a valueable contribution towards its purpose.


How we work consists of four main pillars within Leadership Excellence:

Transformational Diagnostics

Our approach is holistic and can assist you in understanding what is going on within your organisation and how this is translating into the customers brand experience. We assist you in finding the What, Where, Why and the consequences of these variables.

The tools that we use to do this include the following:

  • Leadership Assessments, Peer Assessments and 360 Assessments
  • Leadership Diagnostic
  • Culture Surveys, Climate Surveys, etc.
  • Systems & Process Audits – Control Systems Audits, People Practices Audits
  • Organisational Diagnostic


We run workshops for those in leadership positions to establish a deep understanding of the Care & Growth Model and its effective application in the workplace. We use both Introductory Workshops and Application Modules to train leaders within your organisation.


By adhering to a formalised coaching process for individuals and groups, we can work on three levels – addressing immediate concerns, developing competence and finally, transformational change.

We coach both individuals and teams based on what your organisation requires.


Schuitema Group has a variety of consulting services available to assist client organisations in establishing better the context in which Care & Growth Thematic can flourish, and the organisation can produce exceptional people who do exceptional work.

We work collaboratively with you to create the right programme to address your internal and external requirements, enabling your organisation to flourish.

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