This policy applies to you if you are:
2.1 a visitor to our website; or
2.2 a customer who has ordered or requested the products or services that we provide;
2.3 delegates that register for online events; or
2.4 our data subject.
This policy applies to you under certain circumstances.
3.1 Personal information includes certain information we collect:
3.1.1 automatically when you visit our website;
3.1.3 on submission;
3.1.4 through an order purchase; and
3.1.5 optional information that you provide to us voluntarily (see below).
3.2 but excludes:
3.2.1 information that has been made anonymous so that it does not identify a specific person;
3.2.2 permanently de-identified information that does not relate or cannot be traced back to you specifically; and
3.2.3 non-personal statistical information collected and compiled by us.
3.3 Common Examples
Common examples of the types of personal information which we may collect, and process include your:
3.3.1 identifying information – such as your name, date of birth, or identification number of any kind;
3.3.2 contact information – such as your phone number or email address;
3.3.3 address information – such as your physical or postal address; or
3.4 Sensitive personal information
Depending on the products or services that you require, we may also collect sensitive personal information including your:
3.4.1 financial information – such as your bank account details;
3.4.2 sensitive demographic information – such as your race or ethnicity;
3.4.3 sensitive demographic information – such as your race or ethnicity;
3.4.4 employment information – including your membership of a trade union; and
3.5 Your obligations
You may only send us:
3.5.1 your own personal information if you are 18 years or older;
3.5.2 someone else’s personal information if they are older than 18 and you have their permission to do so; or
4.1 Acceptance required
You must accept all the terms of this policy when you order our products or request our services. If you do not agree with anything in this policy, then you may not order our products or request our services.
4.2 Legal capacity
You may not access our website or order our products or request our services if you are younger than 18 years old or do not have legal capacity to conclude legally binding contracts.
4.3 Deemed acceptance
By accepting this policy, you are deemed to have read, understood, accepted, and agreed to be bound by all of its terms.
We may change the terms of this policy at any time by updating this web page. If you do not agree with the changes, then you must stop using the website and our products or services. If you continue to use the website or our products or services following notification of a change to the terms, the changed terms will apply to you and you will be deemed to have accepted those updated terms.
6.1 On registration or submission
6.1.1 Once you register on, or submit information through our website, you will no longer be anonymous to us. You will provide us with certain personal information when you register on our website. This personal information will include:
126.96.36.199 your name and surname;
188.8.131.52 your email address;
184.108.40.206 your telephone number;
220.127.116.11 your company name, company registration number, and VAT number;
18.104.22.168 your postal address or street address; and
22.214.171.124 your username and password.
6.1.2 We will use this personal information to fulfil your account, provide additional services and information to you as we reasonably think appropriate, and for any other purposes set out in this policy.
6.2 On order or request
When you order our products or request our services from us, you will be asked to provide us with additional information on a voluntary basis (“goods or services information”).
6.3 From browser
6.4 Web beacons
Our website may contain electronic image requests (called a single-pixel gif or web beacon request) that allow us to count page views and to access cookies. Any electronic image viewed as part of a web page (including an ad banner) can act as a web beacon. Our web beacons do not collect, gather, monitor or share any of your personal information. We merely use them to compile anonymous information about our website.
6.5 Optional details
You may also provide additional information to us on a voluntary basis (optional information).
6.6 Purpose for collection
6.6.1 We may use or process any products or services information, or optional information that you provide to us for the purposes that you indicated when you agreed to provide it to us. Processing includes gathering your personal information, disclosing it, and combining it with other personal information. We generally collect and process your personal information for various purposes, including:
126.96.36.199 product or services purposes – such as collecting orders or requests for and providing our goods or services;
188.8.131.52 marketing purposes – such as pursuing lawful related marketing activities;
184.108.40.206 business purposes – such as internal audit, accounting, business planning, and joint ventures, disposals of business, or other proposed and actual transactions;
220.127.116.11 legal purposes – such as handling claims, complying with regulations, or pursuing good governance; and
18.104.22.168 analytics purposes – such as creating derived data from your personal information to get insights into how you use our products or services, including through aggregation, de-identification, anonymisation and other data analytics operations.
6.7 We may use your usage information for the purposes described above and to:
6.7.1 remember your information so that you will not have to re-enter it during your visit or the next time you access the website;
6.7.2 monitor website usage metrics such as total number of visitors and pages accessed; and
6.7.3 track your entries, submissions, and status in any promotions or other activities in connection with your usage of the website.
6.8 Consent to collection
We will obtain your consent to collect personal information:
6.8.1 in accordance with applicable law;
6.8.2 when you provide us with any registration information or optional information.
7.1 Our obligations
We may use your personal information to fulfil our obligations to you.
7.2 Messages and updates
We may send administrative messages and email updates to you about the website. We may wish to provide you with information about new products or services in which we think you may be interested. This means that in some cases, we may also send you promotional messages. We will not send you promotional messages unless you have chosen to opt-into them. But we may send you one message asking you to opt-into promotional messages without you having opted-into promotional messages.
7.3 Targeted content
While you are logged into the website, we may display targeted adverts and other relevant information based on your personal information. In a completely automated process, computers process the personal information and match it to adverts or related information. We never share personal information with any advertiser, unless you specifically provide us with your consent to do so. Advertisers receive a record of the total number of impressions and clicks for each advert. They do not receive any personal information. If you click on an advert, we may send a referring URL to the advertiser’s website identifying that a customer is visiting from the website. We do not send personal information to advertisers with the referring URL. Once you are on the advertiser’s website however, the advertiser is able to collect your personal information.
We may share your personal information with:
8.1.1 other divisions or companies within the group of companies to which we belong so as to provide joint content and services like registration, for transactions and customer support, to help detect and prevent potentially illegal acts and violations of our policies, and to guide decisions about our products, services, and communications (they will only use this information to send you marketing communications if you have requested their goods or services);
8.1.3 our product or services providers under contract who help provide certain goods or services or help with parts of our business operations, including fraud prevention, bill collection, marketing, technology services (our contracts dictate that these goods or services providers only use your information in connection with the goods or services they supply or services they perform for us and not for their own benefit);
8.1.4 credit bureaus to report account information, as permitted by law;
8.1.5 banking partners as required by credit card association rules for inclusion on their list of terminated merchants (in the event that you utilise the services to receive payments and you meet their criteria); and
8.1.6 other third parties who provide us with relevant services where appropriate.
We may disclose your personal information as required by law or governmental audit.
8.3 Law enforcement
We may disclose personal information if required:
8.3.1 by a subpoena or court order;
8.3.2 to comply with any law;
8.3.3 to protect the safety of any individual or the general public; and
8.3.4 to prevent violation of our customer relationship terms.
8.4 No selling
8.5 Marketing purposes
We may disclose aggregate statistics (information about the customer population in general terms) about the personal information to advertisers or business partners.
We may need to disclose personal information to our employees that require the personal information to do their jobs or provide services, but we will not do so unnecessarily.
We take the security of personal information very seriously and always do our best to comply with applicable data protection laws. Our hosting company will host our website in a secure server environment that uses a firewall and other advanced security measures to prevent interference or access from outside intruders. We authorise access to personal information only for those employees who require it to fulfil their job responsibilities. We implement disaster recover procedures where appropriate.
You may ask us to provide you with a description of the personal information that we hold on you, correct or update it or delete it (provided that we do not need it to fulfil our obligations to you or applicable law does not require us to keep it). We will take all reasonable steps to verify your identity before doing so. We may charge a fee to recoup our costs associated with this request if there is a cost to us associated with it and provided that applicable law allows us to do so.
We will try to keep the personal information we collect as accurate, complete and up to date as is necessary for the purposes defined in this policy. From time to time, we may request you to update your personal information on the website.
12.1 We will only retain your personal information for as long as it is necessary to fulfil the purposes explicitly set out in this policy, unless:
12.1.1 retention of the record is required or authorised by law; or
12.1.2 you have consented to the retention of the record.
12.2 During the period of retention, we will continue to abide by our non-disclosure obligations and will not share or sell your personal information.
12.3 We may retain your personal information in physical or electronic records at our discretion.
We may transmit or transfer personal information outside of the country in which it was collected to a foreign country and process it in that country. Personal information may be stored on servers located outside the country in which it was collected in a foreign country whose laws protecting personal information may not be as stringent as the laws in the country in which it was collected. You consent to us processing your personal information in a foreign country whose laws regarding processing of personal information may be less stringent.
Where we have reasonable grounds to believe that an unauthorised third party has accessed your personal information and if required by law, we will notify the relevant Regulator and you of the breach. If the law requires us to notify you, we will provide you with sufficient information to allow you to take protective measures against the potential consequences of the breach.
We are not responsible for, give no warranties, nor make any representations in respect of the privacy policies or practices of linked or any third-party websites.